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Two flight attendants were killed and two flight attendants were injured during three separate occurrences in which cabin doors burst open after the door handles were turned and the flight attendants were ejected forcibly onto the ramp by outflowing air, the U.S. National Transportation Safety Board said.
Reports Show Difficulty of Responding to In-flight Psychiatric Emergencies 12 pages. [PDF 112K]
Passenger behavior known to involve psychiatric disorders and to threaten aircraft safety appeared infrequently in recent data analyses. Flight attendant training for ‘handling of deranged passengers’ should include defensive tactics, nonaggressive methods of talking and use of all available resources.
A report on the Canadian study says that the primary risk factors were the handling of passenger baggage, the design of the galley, the design and maintenance of service trolleys, and flight attendant seating.
The report by the U.S. Federal Aviation Administration Civil Aerospace Medical Institute said that flight attendant emergency-evacuation briefings should include instructions to parents about the proper methods of boarding evacuation slides and of protecting the child’s head and neck during the boarding maneuver.
Consistent Use of ‘Silent Review’ Supports Quick, Correct Actions 8 pages. [PDF 54K]
By focusing on relevant procedures and conditions prior to takeoff and landing, flight attendants increase the probability of responding correctly to an emergency. Many civil aviation authorities and air carriers worldwide recommend or require silent review, a practice compatible with knowledge of human factors and situational awareness.
Cabin-air Contamination Briefly Incapacitates Crew 4 pages. [PDF 35K]
Although the source of contamination was not identified, the Swedish Board of Accident Investigation said that the quality of the cabin air was of “crucial significance” when
the captain and first officer suddenly suffered nausea and dizziness during descent. Earlier that day, cabin crewmembers told the pilots about other symptoms experienced aboard the aircraft.