Your privacy is important to The Flight Safety Foundation Limited (the Foundation, we, us or our). You may provide information when communicating with us or transacting with us electronically.
What is personal information?
Information We Collect
We collect certain visitor information through the BARS pages on our website and through the BARSoft application. Whether personal information is collected during your visit will depend on how you access our website. If you register for an account on our website or provide your contact details so that we can send you some information or answer a query, then this will result in us collecting personal information about you.
We may collect the following types of personal information about you:
- mailing or street address;
- email address;
- telephone number;
- facsimile number;
- age or birth date;
- details of your involvement in the aviation or safety industry, including your employer or any organisation that you represent or participate in; and
- any other information that you provide to us via the BARS Program or any other program that we run or participate in.
Certain areas of our website require that you register and receive permission before the Foundation allows you to download certain product information. This information is used for screening purposes and to control the release of sensitive or proprietary information. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in a number of ways, including:
- as part of our business or other relationship with you;
- through your access and use of our website;
- during conversations between you and our representatives;
- when you register for membership on our website;
- when you agree to participate in any research that we are conducting or when you register to attend one of our events; or
- when you sign up to receive any email communications or newsletters from us.
Where relevant, we may also collect personal information from third parties including:
- your employer or the party that is engaging you as a contractor; or
- from third party companies such as aviation industry bodies or regulators, law enforcement agencies and other government entities.
We may opt to use third-party services and cookies to enhance the usability of our website usage and to obtain analytic information. The information gathered by these thirdparties will not contain attributable or personal information unless provided by you. However, some third party service providers, like Google, may collect additional information when users are logged onto their services and access our website. We are not responsible for the additional information collected beyond the information stated in this policy.
Use of Collected Information
We collect personal information about you so that we can perform our business activities and functions. We will collect and use information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. These uses include responses to user requests for contact, information about products and services, customer services requests, invoicing, confirmations, security alerts, support messages, events, promotions, news about new products and services, job application status updates or communication regarding open positions, as well as events and presentations. In particular, we collect, hold, use and disclose your personal information for the following purposes:
- to provide our services to you (or your employer or the party that is engaging you) and to send communications requested by you;
- to answer enquiries and provide information or advice about our existing and new services;
- to provide you with access to protected areas of our website;
- to perform analysis of visitor trends in order to keep our website useful and relevant;
- to maintain and protect our website and improve the performance and content of our website (including the collection of geo-location information and clickstream data);
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of us and our related bodies corporate, contractors or service providers;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Disclosure of Information by Flight Safety Foundation Limited
We will not sell, loan, or rent any information that you provide to the Foundation. The Foundation may disclose certain information in the event such information is required by law to be disclosed or where disclosure is compelled through a legal process, is formally requested by government authorities, is reasonably believed by Flight Safety Foundation Limited to be connected to information security or other security events or any illegal activity, or if Flight Safety Foundation Limited sells or transfers business assets to another party.
More generally, we may disclose your personal information to:
- our employees, related bodies corporate, contractors, service providers and other third parties for the purposes of operation of our website or our business, fulfilling requests by you, to manage our business or other relationship with you and to otherwise provide services. These third parties may include, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; and
- any organisation for any authorised purpose with your express consent.
Do we hold or disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach applicable privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
- our related bodies corporate, located in the United States of America;
- our data hosting and other IT service providers, located in United States of America and Australia; and
- other third parties who participate as registered entities in the BARS Program.
How Flight Safety Foundation Limited Protects Your Information
Flight Safety Foundation Limited is committed to protecting users’ personal information from outside access, use, and disclosure. Generally, access to information is limited to our employees and contractors who need access to perform their jobs and contracting organisations to whom release is authorised by relevant Program agreements. We protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. However, we cannot guarantee security nor can we eliminate all information security risks.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
Unless you request otherwise, we will keep information provided by you via online forms for future use and consideration. If you would like to opt-out of being contacted by us, please contact firstname.lastname@example.org
How can you access and correct your personal information?
You may request access to any personal information that we hold about you at any time by contacting us (using the details in the ‘Contacting us’ section below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by posting or emailing a copy to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information that we hold about you. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal and set out any mechanisms available to you to complain about our refusal of your request.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we correct it. We will consider if the information requires correction. If we do not agree that there are grounds for correcting your personal information, then (if you so request) we will add a note to the personal information stating that you disagree with it. We will not charge you for making a request that your personal information be corrected, for correcting your personal information or for adding a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that we have breached your privacy, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
If our response to your complaint does not address your concerns to your satisfaction, you have the right to make a complaint to the Office of the Australian Information Commissioner.
The contact details for the Office of the Australian Information Commissioner are:
Phone: 1300 363 992
TTY: Call 133 677 then ask for 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact us at:
Post: Flight Safety Foundation Ltd
GPO Box 3026, Melbourne, VIC 3001, Australia
Tel: +61 1300 557 162