About 21,000 aircraft dispatchers at 47 airlines in the United States have more venues than ever for sharing safety concerns and lessons learned in the course of their daily work. Centralized safety data collection and analysis systems easily enable their perspectives of aviation risks, threats and human factors to be compared with narratives from the flight crew and air traffic controllers involved in a common event during flight operations, whether in commercial air transport or business aviation (see “Voluntary Safety Report by an Aircraft Dispatcher”).
Business Aviation, Cover Story
Operational Control
Voluntary reports by U.S. aircraft dispatchers highlight miscommunication, task saturation and technical failures.