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  • Overlooked

Human Factors

Overlooked

Poor language skills play an often-unrecognized role in aircraft accidents.

by Elizabeth Matthews | October 18, 2019

In the early morning of Aug. 15, 2005, climbing through 15,000 ft, with cockpit warning horns blaring, the captain of Helios Airways Flight 522, a Boeing 737 in trouble over Cyprus, radioed to ground engineers that “the ventilation cooling fan lights were off.” The message was not clear, and a ground engineer asked him to repeat (“Missed Opportunities.” ASW 1/07).1


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