Several years ago, United Airlines started searching for ways to more effectively integrate and analyze complex data across multiple databases and work streams. We wanted an automated solution that would be simple to use; clearly communicate vital information; provide real-time, around-the-clock access; automatically update; and, most importantly, be accessible to 80,000 users in the 350 destinations around the world to which United operates. The airline needed a multilingual solution that was easy to interpret so that anyone, from front line employees to the CEO, could look at it and come to the same conclusion. The solution we found initially had nothing to do with either aviation or safety; our data visualization revolution came from a partnership with the University of New Haven and its criminal justice program’s partnership with the U.S. Department of Justice (DOJ).
Seeing the Data
United Airlines implements new methods of analyzing safety data and improving performance.